Online Support

Having problems? Try our route to easy support:

1. Community Forum

Please feel free to browse our forum for the answers to common problems. Please also post any issues in the first instance in the forum for assistance both by our technical team and the community.

2. Knowledgebase

Our new knowledgebase is currently in the process of being completed, and will be online soon. In the mean time please refer all queries to the support team by the usual methods.

3. Log a Support Ticket

All support issues are dealt with via our ticket system operating 24/7 (please browse/post on the forum first, as this helps everybody in the long run). Please create a ticket for any support enquiries not resolved on the forum.

4. Call us

Our support lines are open 24/7, so please call us on 0845 680 3815 to log a ticket. If you create a ticket directly on our ticket system, you may receive a faster response as more information can often be put into the description.

Unless a prior arangement is made, international clients will only be contacted via email or ticket system regarding support issue. We appologise if this causes any inconvenience.